Question 1

What are your lead times?

Accepted Answer

Running Line Products: 10-12 Weeks Lead Time
Special Requests: Contact us for more information

Question 2

How long will it take to deliver to my state?

Question 3

How do your products ship?

Accepted Answer

We use freight shipping in most cases. Products are either boxed or crated depending on their size and the quantity.

Question 4

How much does your freight cost?

Accepted Answer

Shipping rates vary based on quantity and size. Shipping cost is always included in your quote unless otherwise requested.

Question 5

Do you provide a touch-up kit?

Accepted Answer

We are able to ship touch-up materials for our products upon request.
 
Please reach out to us via our contact form.

Question 6

What are your sustainable practices?

Accepted Answer

We’re actively searching for more ways to convey our sustainability. Here are some of our current practices:
- We work with suppliers who plant trees as they are felled in the forest.
- Clearing mature trees at the peak of their yield potential provides younger trees with more light and resources to renew the forest.
- During processing, zero waste is created from the logs of the tree. What does not make it into the final product becomes a variety of materials, from shipping palettes to bedding for livestock.

Question 7

What are your warehousing standards?

Accepted Answer

Our hardwood products manufactured with kiln dried material with ~6-9% moisture content. Wood is susceptible to movement, shrinkage, expansion, and warping if exposed to uncontrolled environments with sharp changes in temperature or humidity, such as a storage facility, container, tractor trailer, etc. It is crucial to move the wood into a controlled environment as soon as possible after delivery. Hardwood products should be stored in a controlled environment between 55º-85ºF and 30-50% humidity. Failure to maintain the relative humidity and temperature ranges outlined here may void the warranty.
 
Mantra Inspired Furniture may heat shrink wood products as needed, which will help to reduce warping when stored. The items are wrapped as a pallet, not individually. The seal should not be broken unless in a controlled environment (55º-85ºF temperature, 30%-50% humidity). If the seal is broken, the products will need to be individually re-wrapped once opened. Ideally, wood products should be stored in warehouses for no longer than 4 weeks before installation.

Question 8

Can I request material samples?

Accepted Answer

You may request material samples from your nearest dealer or rep. Find yours on our contact page.

Question 9

Do you offer a warranty?

Accepted Answer

Yes we do! View our manufacturer's warranty here.

Frequently asked questions